Privacy Policy

Last updated: 19 June 2026

1. Who We Are

Maple Biotech Pvt. Ltd. ("Maple Biotech", "we", "us", or "our") is a company incorporated in India, registered at J-253, MIDC Bhosari, Pune, Maharashtra – 411026 (GSTIN: 27AABCM2594B1ZO). We manufacture and export pharmaceutical excipients, food ingredients, and specialty materials to customers worldwide.

This Privacy Policy explains how we collect and process personal data when you interact with our website (maplebiotech.co.in), contact us, submit an enquiry, or subscribe to our newsletter.

2. Data We Collect

We collect the following categories of personal data:

• Identity & Contact: Full name, company name, job title, email address, phone/WhatsApp number, country.
• Enquiry Details: Product interests, quantities, destination country, and any additional requirements you provide in forms.
• Newsletter Preferences: Email address and chosen content preferences (monthly/quarterly).
• Job Applications: CV/résumé, cover letter, work experience, and qualifications submitted via the Careers page.
• Technical Data: IP address, browser type, pages visited, referral source, and session duration — collected automatically via Google Analytics and Google Ads.
• Communications: Records of emails, WhatsApp messages, or other correspondence between you and our team.

We do not collect sensitive personal data (health, biometric, financial) through this website.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide quotations, samples, or product documentation.
• To process and fulfil orders and export shipments.
• To send our newsletter and industry updates (only with your consent).
• To evaluate job applications and contact candidates.
• To improve our website and understand visitor behaviour via analytics.
• To comply with our legal obligations (export documentation, regulatory records).
• To prevent fraud and maintain website security.

4. Legal Basis for Processing

We process your personal data on the following legal grounds (as applicable under GDPR and India's DPDP Act 2023):

• Consent: For newsletter subscriptions and marketing communications. You may withdraw consent at any time.
• Contract: For processing enquiries and fulfilling orders where you are a business customer.
• Legitimate Interests: For website analytics, improving our services, and B2B sales communications, where these interests are not overridden by your rights.
• Legal Obligation: For maintaining records required by Indian law (GST, Customs, Drug Licensing).

5. Sharing of Your Data

We do not sell your personal data. We may share it with:

• Freight forwarders and logistics partners — for processing export shipments.
• Email service providers (e.g., Google Workspace) — to manage correspondence and newsletters.
• Analytics providers (Google Analytics, Google Ads) — to measure website performance. Google processes this data under their own privacy terms.
• Regulatory authorities — where required by Indian law or the laws of the export destination country.
• Professional advisors — solicitors, accountants, auditors bound by confidentiality obligations.

Where data is transferred outside India, we ensure appropriate safeguards are in place (Standard Contractual Clauses, adequacy decisions, or equivalent protections).

6. Data Retention

• Enquiry & order records: 7 years (required for GST and export compliance).
• Newsletter subscriber data: Until you unsubscribe.
• Job applications: 12 months after the recruitment process ends, unless you consent to a longer retention.
• Website analytics data: 26 months (Google Analytics default).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data where there is no legal basis to retain it.
• Restriction: Ask us to restrict processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Portability: Receive your data in a structured, machine-readable format (where applicable).
• Withdraw Consent: Unsubscribe from marketing at any time using the link in any email, or by contacting us.

To exercise any of these rights, please email sales@maplebiotech.co.in. We will respond within 30 days.

8. Cookies & Analytics

Our website uses cookies and similar technologies:

• Essential cookies: Required for the website to function (session management).
• Analytics cookies: Google Analytics (GA4) collects anonymised data about how visitors use the site. We use this to improve content and user experience. You can opt out via Google's opt-out tool.
• Advertising cookies: Google Ads (AW-17282040106) tracks conversions from our advertising campaigns.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect some site functionality.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All form submissions are transmitted over HTTPS. Access to personal data within our organisation is restricted to staff who need it to perform their duties.

Despite these measures, no internet transmission is completely secure. If you suspect a data breach, please contact us immediately at sales@maplebiotech.co.in.

10. Contact & Complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Maple Biotech Pvt. Ltd.
J-253, MIDC Bhosari, Pune, Maharashtra – 411026, India
Email: sales@maplebiotech.co.in
Phone: +91 8669959208

If you are located in the European Union or EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

If you are located in India, you may raise grievances under the Digital Personal Data Protection Act, 2023 (DPDP Act) by contacting the Data Protection Board of India once it is constituted.

This policy may be updated periodically. Material changes will be communicated via our newsletter or a prominent notice on this page. Continued use of the website after an update constitutes acceptance of the revised policy.